The indicated age has two parts: a number and a +-sign. 

The + indicates that the performance is also intended for adults. This is why we never talk about children's performances, but about family performances or performances for young audiences. That does indicate that these performances are layered and intergenerational.

Based on the developmental stages of a child, creators and companies always specify a minimum age. They rely on scientific insights as well as their own expertise. Of course, every child is unique and certain children are a bit ahead or behind on a certain developmental stage, but we kindly ask to respect the age indication so that the experience of all children is optimal.

Of course you can! In composing the programme, we make sure that there are daily performances for different ages. In addition, there are a variety of festival activities that are often free.

Should you choose to watch two performances a day with your (grand)children, please plan a break between them. You can either enjoy free activities at the festival or visit 't Theatercafé for some food or drinks. However, always keep in mind the length of the performance and the walking or travel time from one location to another.

If you have a FAMabo, you can add additional performances at reduced price.

If you didn't buy tickets in advance, you can still do so during the festival: via our website or at the ticket office in the festival center (CCHA, Kunstlaan 5). This is open daily from 10 a.m. to 5 p.m. and one hour before each evening performance.

You can also purchase tickets at locations outside the festival center, as long as they are available. Payment is preferably by card or smartphone.

We do note that performances are often full in advance and no more tickets are available on the day of the performance. If performances are sold out, you can register on the waiting list and/or come to the performance and hope that some people don't show up. The latter cannot be guaranteed and we remind you that your displacement may be in vain....

The performances during Krokusfestival are family performances, so intended for (grand)parents and children together. We are particularly convinced that enjoying a performance with different generations has an added value. In addition, it is important that a child feels safe in an environment. We undertake great effort to achieve this, but the presence of (grand)parents or an adult supervisor is essential in this. Therefore, we do not admit children to the performances without an adult supervisor.

• For food and drinks you can go to 't Theatercafe.
• You can change your child's diaper in the restrooms.
• You can use a audio induction loop upon showing your ID.
• You can use the passenger elevator between meeting rooms 2 and 3 to go to the second floor.

In the festival center (CCHA, Kunstlaan) you will find our info desk, close to ticket sales and next to the entrance to 't Theatercafé. There you can contact our festival staff daily from 01.30 to 05.30 p.m. for all information and questions about performances, other activities and exhibitions, locations, age indications and accessibility.

You will also find this information on this website and in our program brochure. This is available at the festival center and at all venues.

If you still want to buy tickets or want to know if there are still tickets available for a certain performance, you can go directly to our ticket sales at the front of the festival center.

All locations are wheelchair-accessible places.

MORE INFO

Purchased tickets will not be exchanged or refunded except in some exceptional cases where a Theatre voucher will replace your purchased tickets: 

• in case of cancellation of a performance
• unexpected, urgent hospitalization (doctor's certificate required)
• in case of death of the ticket buyer (death certificate required), not in case of death of a family member or relative.

Do you have a ticket for a sold-out performance and are unable to attend? If so, contact kaartverkoop@ccha.be. We will gladly see if we can make someone on the waiting list happy with your ticket and you will receive a theater voucher worth the same amount.

attention

Buy tickets only through CCHA's official sales channels. CCHA is the only official seller of tickets for performances organized by CCHA. The Law of July 30, 2013 is expressly declared applicable to this sale. Consequently, regulated resale of this ticket even without profit margin is prohibited. Occasional resale with profit margin is also prohibited. Tickets purchased in violation of this prohibition are void. CCHA reserves the right to block tickets purchased in violation of this prohibition and deny the holder of such tickets access to the relevant event.

It can happen that due to various circumstances you are late for the performance. This is inconvenient for you, for the children, for the other spectators and often for the players. 

So the golden advice is: try to be present 20' before the start of the performance. There are plenty of other activities at the festivalcenter.

Spectators who are late, can not enter the venue. At the start we also let in people who are on the waiting list.

If the performance and the hall permit, we will make a small exception to the rule. This never applies to flat-floor venues, stage-on-stage setups or small, special installations for smaller audiences.

Tickets will not be refunded.